Prices per room, per night and inclusive of full Scottish breakfast and all taxes. All bookings to be paid in full at the time of booking. You will receive confirmation of your booking electronically. Payment is taken on departure for any drinks, extras or services taken during your stay. We accept the following forms of payment – cash, debit cards and MasterCard and Visa credit cards.
Cancellation of Reservations
In the event of a cancellation or curtailment of the original booking being made within 30 days of arrival, the total accommodation cost is chargeable unless we are able to re-let the room(s). Please note that the reimbursement of deposits made by card will be refunded minus a 5% administration charge.
Your booking is important to us but in the unlikely event that we would need to cancel your reservation for reasons beyond on control, we would attempt to arrange comparable alternative accommodation for you. However, if this was unacceptable or we were unable to do so we would refund all monies paid by you.We would unable to accept further liability beyond this.
We strongly advise guests to take out travel insurance after booking your stay. This should cover you for such things as flight cancellations, bad weather any unforeseen circumstances.
Check ins / check outs
Your room is available for check in from 4 pm – 8 pm on the day of arrival. Check out time is 10.30 am. Earlier check-in is strictly by arrangement with the management. We allow luggage to be left for a few hours prior to or after check out (subject to availability), but we are not liable in the event of something going missing or being damaged.
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or any contractors acting under our commission.
Damages or breakages
The guest is responsible and liable for any damages or breakages if caused to the room, the public areas or its contents. Any incidents should be reported as soon as they occur. We do not normally charge for minor breakages, but we reserve the right
to make a charge to the guest’s credit/debit card, or invoice, for repair or making good if the damage or breakage is significant. In the event that we are unable to re-let any room(s), we will charge for any loss of income.
All toiletries are supplied for your use during your stay and must not be removed. Any items removed will be charged or invoiced for the purchase of replacements.
Smoking and vaping policy
For health and safety reasons and for the comfort of other guests at Pennygate Lodge, we operate a strictly non-smoking policy. Smoking or vaping is not allowed anywhere in the building including the entrance porch. Smoking is only permitted in the gardens in designated areas. A cleaning charge of £300.00 will be levied to cover the additional cost of deep cleaning rooms where smoking has been found to have occurred.
Pennygate Lodge does not have any family rooms or child-friendly equipment such as travel cots and we do not accommodate children under 12 years old, unless by special arrangement with the management. Those 13 years old and over are welcome and must occupy a room at the appropriate rate.
We do not offer accommodation for pets at this time.
We ensure that all credit card data is held securely and complies with PPI Legislation. Data is destroyed within 3 months of your arrival date. We promise not to sell your information to third parties or use it for anything other than marketing purposes within Pennygate Lodge.
These conditions shall be governed in accordance with Scots Law and in agreeing to them you agree to submit to the jurisdiction of the Scottish Courts.